Netflix Error Code UI-800-3: How to fix

Are you frustrated with the notorious Netflix error code UI-800-3 interrupting your binge-watching sessions? You’re not alone! This error has plagued many Netflix users, leaving them scrambling for solutions. In this comprehensive guide, we’ll discuss the reasons behind this pesky error and provide step-by-step instructions to help you fix it. Get ready to enjoy your favorite shows and movies without any interruptions.

Netflix Error Code UI-800-3

What is Netflix Error Code UI-800-3?

Error code UI-800-3 typically occurs when your streaming device has issues with its cache, saved app data, or the Netflix app itself. This error prevents you from accessing Netflix content and can be quite irritating, especially when you’re in the middle of an exciting series.

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Devices Affected by Error Code UI-800-3

This error code can affect various devices, including:

  • Smart TVs
  • Streaming media players (e.g., Roku, Amazon Fire TV, Apple TV)
  • Gaming consoles (e.g., PlayStation, Xbox)
  • Blu-ray players

Common Causes of Netflix Error Code UI-800-3

A. Corrupted Cache and App Data

The most common cause of error code UI-800-3 is corrupted cache or app data. Your device stores temporary data to improve the Netflix app’s performance, but sometimes this data can become corrupt, leading to this error.

B. Outdated Netflix App

An outdated version of the Netflix app can also trigger error code UI-800-3. Regularly updating your app ensures a seamless streaming experience and prevents errors like UI-800-3 from occurring.

C. Network Connectivity Issues

Network connectivity issues might also contribute to error code UI-800-3. If your device experiences a weak or unstable internet connection, it may struggle to load Netflix content, causing the error.

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How to Fix Netflix Error Code UI-800-3?

Fix 1: Restart Your Device

The first and simplest solution is to restart your device. This basic troubleshooting step can help clear any temporary issues causing the error. To restart your device:

  1. Turn off your streaming device.
  2. Unplug it from the power source.
  3. Wait for 30 seconds.
  4. Plug it back in and turn it on.
  5. Try accessing Netflix again.

Fix 2: Clear Cache and App Data

If the issue persists, try clearing your device’s cache and app data. This process differs for each device, so refer to your device’s manual for specific instructions. In general, you can:

  1. Access your device’s settings.
  2. Navigate to the ‘Apps’ or ‘Applications’ section.
  3. Find the Netflix app and select it.
  4. Choose ‘Clear Cache’ or ‘Clear Data.’

Fix 3: Reinstall the Netflix App

If clearing the cache and app data doesn’t resolve the issue, try uninstalling and reinstalling the Netflix app. This step ensures you have the latest app version and eliminates any corrupted app files.

  1. Uninstall the Netflix app from your device.
  2. Restart your device.
  3. Reinstall the Netflix app from your device’s app store.
  4. Sign in to Netflix and check if the issue is resolved.

Fix 4: Check Your Network Connection

If the error code UI-800-3 still appears, check your network connection. Ensure your device is connected to a stable Wi-Fi network or use an Ethernet cable for a wired connection. If necessary, restart your modem and router or contact your internet service provider for assistance.

Fix 5:  Update Your Device’s Firmware

Outdated device firmware can sometimes cause error code UI-800-3. Updating your device’s firmware ensures optimal performance and compatibility with the latest Netflix app. Follow these general steps to update your device’s firmware:

  1. Access your device’s settings menu.
  2. Locate the ‘System,’ ‘Device,’ or ‘Software Update’ section.
  3. Choose ‘Check for Updates’ or a similar option.
  4. If an update is available, follow the on-screen instructions to install it.
  5. Once the update is complete, restart your device and try accessing Netflix again.
  6. Note: The specific steps to update your device’s firmware may vary, so consult your device’s manual for detailed instructions.
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Fix 6: Disable VPN or Proxy Services

Using a VPN or proxy service to access Netflix can sometimes trigger error code UI-800-3, as they might interfere with the app’s connectivity. To resolve the issue, try disabling your VPN or proxy service and reconnect to Netflix directly through your internet connection. Follow these steps:

  1. If you’re using a VPN app, open the app and disconnect from the VPN server.
  2. If you’re using a browser extension, click on the extension icon and choose ‘Disconnect’ or ‘Disable.’
  3. For proxy services, access your device’s network settings and disable the proxy option.
  4. Restart your device.
  5. Reconnect to the internet and try accessing Netflix again.

Fix 7: Factory Reset Your Device

If none of the previous methods have resolved the error code UI-800-3, you can try performing a factory reset on your device as a last resort. A factory reset restores your device to its original settings, potentially resolving any deep-seated issues causing the error. However, it also erases all your saved data and preferences, so use this method only if all else fails.

  1. Access your device’s settings menu.
  2. Locate the ‘System,’ ‘Device,’ or ‘Reset’ section.
  3. Choose ‘Factory Reset,’ ‘Reset to Factory Defaults,’ or a similar option.
  4. Confirm the action and follow the on-screen instructions to proceed with the reset.
  5. Once the reset is complete, set up your device and reinstall the Netflix app.
  6. Sign in to Netflix and check if the issue is resolved.
  7. Note: The specific steps to perform a factory reset may vary by device, so consult your device’s manual for detailed instructions.

Fix 8: Contact Netflix Support

If you’ve exhausted all the previous solutions and error code UI-800-3 still persists, it might be time to contact Netflix support. Their customer service team can provide additional assistance and help you identify any underlying issues that could be causing the error.

  1. Visit the Netflix Help Center website.
  2. Sign in to your Netflix account.
  3. Search for “error code UI-800-3” in the search bar or navigate to the “Contact Us” section.
  4. Choose your preferred method of contacting Netflix support (e.g., live chat, phone call).
  5. Provide the support agent with details about your issue and the troubleshooting steps you’ve already taken.
  6. Follow the agent’s instructions to resolve the error.
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Netflix error code UI-800-3 can be a major hindrance to your streaming experience, but with this comprehensive guide, you’re well-equipped to troubleshoot and resolve the issue. By following the detailed steps outlined above, you can enjoy a seamless streaming experience and get back to binge-watching your favorite shows and movies without interruption. If all else fails, don’t hesitate to contact Netflix support for additional assistance.


What is Netflix error code UI-800-3?

Netflix error code UI-800-3 occurs when your device has issues with cache, app data, or the Netflix app itself.

Which devices can be affected by this error?

Smart TVs, streaming media players, gaming consoles, and Blu-ray players can be affected by error code UI-800-3.

How can I fix the UI-800-3 error on my device?

Restart your device, clear cache and app data, reinstall the Netflix app, or check your network connection to fix the error.

Can an outdated Netflix app cause error code UI-800-3?

Yes, an outdated Netflix app can trigger error code UI-800-3. Update the app to prevent such errors.

How do I clear cache and app data on my device?

Navigate to your device’s settings, find the Netflix app, and select ‘Clear Cache’ or ‘Clear Data.’

Will a factory reset resolve the error code UI-800-3?

A factory reset might resolve the issue, but it also erases saved data and preferences. Use this method as a last resort.

Can use a VPN or proxy service cause error code UI-800-3?

Yes, VPNs or proxy services can interfere with Netflix’s connectivity and trigger error code UI-800-3.

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