Solving Amazon Error 5004: Quick Fixes

Are you currently grappling with the exasperating Amazon Error Code 5004, which has been persistently interrupting your otherwise seamless online shopping experience? It’s important to recognize that you are not alone in facing this issue. A substantial number of users have encountered this error while attempting to stream videos or gain access to their desired content on the Amazon Prime Video platform. It can be exceptionally frustrating, but there’s no need to lose hope. In the following comprehensive guide, we will accompany you through a thorough exploration of Amazon Error 5004, ensuring that you gain a complete understanding of its intricacies. Furthermore, we will provide you with a detailed and user-friendly set of instructions for effectively resolving this error, allowing you to return to your online activities with confidence and ease.

Understanding the Amazon Error code 5004

When it comes to resolving any issue effectively, delving into its root causes becomes imperative. Amazon Error 5004, in particular, is often associated with a connectivity hiccup that transpires between your device and Amazon’s servers. However, it’s worth noting that this error isn’t confined solely to connectivity issues; it can also rear its head due to complications within the Amazon Prime Video application itself or even as a consequence of misconfigurations residing within your device’s settings. In essence, comprehending the multifaceted nature of this error is a pivotal first step towards rectifying it comprehensively.

Amazon Error 5004

How to fix the Amazon Error 5004?

Let’s dive into some common causes and solutions:

Fix -1: Check Your Internet Connection

To tackle error 5004 effectively, consider the following connectivity-enhancing steps:

  1. Restart Your Router and Modem: Commence your troubleshooting journey by power cycling your router and modem. This entails unplugging them from the power source, waiting for a brief interval, and then plugging them back in. This simple act can often resolve connectivity issues.
  2. Opt for a Robust Wi-Fi Network: Ensure that your device is connected to a Wi-Fi network emitting a potent signal. A strong Wi-Fi signal minimizes the likelihood of interruptions during streaming and can significantly mitigate Amazon Error 5004.
  3. Utilize a Wired Ethernet Connection: If feasible, opt for a wired Ethernet connection instead of relying solely on Wi-Fi. This method offers a heightened level of stability, reducing the chances of encountering streaming hiccups or the aforementioned error.
See also  EA-Game App Error 10005: Troubleshooting Solutions

Fix -2: Update the Amazon Prime Video App

To ensure your Amazon Prime Video app is up-to-date, follow these steps based on your device type:

  • Android Devices: Head to the Google Play Store.
  • iOS Devices (iPhone/iPad): Navigate to the App Store.
  • Smart TVs, Gaming Consoles, or Streaming Devices: Locate and access the respective app store or update section dedicated to your specific device. This step is crucial to keep your Amazon Prime Video app running smoothly and free from potential compatibility issues that could trigger Amazon Error 5004.

Fix -3: Clear App Cache and Data

To optimize your Amazon Prime Video app and potentially resolve error 5004, implement the following steps tailored to your device’s operating system:

For Android Devices:

  1. Navigate to your device’s “Settings.”
  2. Scroll down and select “Apps” or “Application Manager,” depending on your Android version.
  3. Locate and tap on “Amazon Prime Video” from the list of installed apps.
  4. Select “Storage.”
  5. Choose both “Clear Cache” and “Clear Data.”

For iOS Devices (iPhone/iPad):

  1. Find the Amazon Prime Video app icon on your device’s home screen.
  2. Press and hold the app icon until it starts to jiggle.
  3. Tap the “X” icon in the corner of the Amazon Prime Video app to uninstall it.
  4. Go to the App Store.
  5. Search for “Amazon Prime Video” and reinstall the app.

These steps should help refresh your app, potentially resolving any issues that could lead to error 5004.

Learn more: Error Code 524 on Roblox: Causes and Fixes

Fix -4: Disable VPN or Proxy

If you’ve been utilizing a VPN or proxy service, it’s essential to recognize that these can occasionally disrupt your connection to Amazon’s servers, potentially leading to the error. To troubleshoot this issue:

  1. Disable Your VPN or Proxy: Temporarily deactivate your VPN or proxy service. This can usually be done through the settings of the respective service or application you’re using.
  2. Test Your Connection: After disabling the VPN or proxy, try accessing Amazon Prime Video again. Pay close attention to whether the error persists or if your connection improves.
  3. Consider Whitelisting: If you rely on a VPN for privacy or security reasons, you may want to explore the option of whitelisting Amazon Prime Video or specific IP addresses associated with it within your VPN settings. This allows you to continue using your VPN while ensuring a stable connection to Amazon’s servers.
See also  BG3 Magic Mirror Not Working: Fixes for Baldur's Gate 3

Remember that VPNs and proxies are valuable tools, but they can occasionally introduce complications when it comes to streaming services like Amazon Prime Video. Temporarily disabling or adjusting your settings can often resolve connectivity issues and alleviate Amazon Error 5004.

Fix -5: Check Device Date and Time Settings

It’s crucial to understand that disparities in your device’s date and time settings can potentially impede the authentication process, leading to issues such as Amazon Error 5004. To rectify this:

  1. Check Your Date and Time Settings: Navigate to your device’s settings and locate the date and time settings.
  2. Set to “Automatic”: Ensure that the option for “Automatic Date & Time” is enabled. This setting allows your device to sync with the correct date and time automatically, preventing any discrepancies that could hinder authentication.

Fix -6: Update Your Device

Maintaining an up-to-date device operating system and firmware is paramount for resolving the error and enhancing overall system performance. Here’s what you should do:

  1. Check for Updates: Access your device’s settings menu and look for the “Software Updates” or “Firmware Updates” section. This is where you’ll find available updates.
  2. Install Updates: If updates are available, proceed to download and install them promptly. Manufacturers regularly release updates to fix bugs, enhance security, and improve compatibility with various applications, including Amazon Prime Video.

By staying on top of system updates, you ensure that your device operates at its best, minimizing the chances of encountering errors like Amazon Error 5004 and enjoying a smoother streaming experience.

Fix -7: Contact Amazon Support

In instances where the aforementioned solutions prove ineffective in addressing the persistent Amazon Error 5004, it is of paramount importance not to delay seeking assistance from Amazon’s responsive and knowledgeable customer support team. They are not just a resource but a valuable ally in your quest to resolve this issue. Amazon’s customer support is adept at offering personalized assistance, taking into account the unique circumstances of your situation. They possess the expertise to delve into the intricacies of the problem you’re facing, providing you with tailored guidance and step-by-step instructions to conquer the error.

See also  FIXING The Dreaded D2 (Destiny 2) Error Code: Plum

By reaching out to Amazon’s customer support, you tap into a wealth of experience and resources dedicated to ensuring your satisfaction. Their primary objective is to help you swiftly and effectively resolve any issues, allowing you to resume your Amazon Prime Video activities seamlessly. Remember, there’s no need to navigate the challenges of Amazon Error 5004 on your own when Amazon’s support team is just a click or call away, ready to assist you with their exceptional problem-solving skills and unwavering commitment to customer satisfaction.


Amazon Error 5004, while undoubtedly frustrating, should not be a hurdle that keeps you from enjoying your preferred content seamlessly. Armed with the correct troubleshooting steps, you can swiftly return to uninterrupted streaming on Amazon Prime Video. By adhering to the practical advice and tips outlined in this guide, you’ll be on the path to resolving the error and revitalizing your streaming experience. Remember, the trifecta of a stable internet connection, keeping your apps up-to-date, and ensuring your device settings are configured correctly are the linchpins to swiftly and effortlessly conquer Error 5004.


What is Amazon Error 5004?

It is a common issue when streaming on Amazon Prime Video. It’s frustrating, right?

Why am I getting this error?

Error 5004 is often due to connectivity problems between your device and Amazon’s servers.

How can I fix this issue quickly?

Restart your router, update the Amazon Prime Video app, and ensure a strong internet connection.

Are there device-specific solutions?

Clear app cache, disable VPN, check date and time settings, and update your device firmware.

Leave a Comment