not working

Are you settling in for a relaxing evening at a Marriott hotel, only to find yourself facing the screen of disappointment with not working? You’re not alone. This is a hiccup many travelers encounter, and while it can be a source of frustration, the good news is there are steps you can take to resolve the issue and get back to enjoying your in-room entertainment. Let’s delve into the potential reasons why it might not be working and how to troubleshoot them, ensuring your stay is as comfortable and enjoyable as it should be.

Reasons behind not working

When you’re settled into your cozy Marriott room, the last thing you expect is for the in-room entertainment, like, to go on the fritz. Here’s a rundown of the usual suspects that might cause this unwelcome snag in your relaxation routine: not working
  1. Internet Connectivity Problems: A solid internet connection is the backbone of streaming services. If it isn’t loading, it might be due to the Wi-Fi connection being spotty or too slow. Hotels often have multiple networks, and connecting to the wrong one can also lead to connectivity issues.
  2. Outdated Software or Apps: In some instances, the app or the browser you’re using to access might not be up-to-date. Modern websites rely on the latest software versions to function properly. An outdated app or browser can be incompatible with newer streaming technology.
  3. Cache and Cookies Glitches: Browsers store temporary files in the cache to load websites faster. However, if the cache is full or corrupted, it can prevent sites like from working correctly. Similarly, cookies can sometimes cause loading issues due to saved incorrect or outdated data.
  4. Device Compatibility Issues: Not all devices are created equal. Your device might be too old or not configured to support the platform, leading to a less-than-satisfactory user experience or no service at all.
  5. VPN Interference: While VPNs offer privacy and security, they can sometimes interfere with the hotel’s network settings. This can lead to the service being inaccessible due to location restrictions or network rerouting caused by the VPN.
  6. Browser Compatibility: The problem might not be your internet connection but the browser itself. If it isn’t compatible with the browser you’re using, it simply won’t work.
  7. Network Overload: Hotels often have many guests trying to access the internet simultaneously, which can overload the network. A heavy network traffic can lead to a bandwidth issue, slowing down or disrupting your streaming experience.
  8. Service Outages: Occasionally, the problem could be with itself. Service outages can happen due to server issues, maintenance, or glitches from the service provider’s end.
  9. Incorrect Login Credentials: Accessing typically requires you to log in with your room information or a code. Entering any of these incorrectly can prevent you from accessing the service.
  10. Hardware Issues: Lastly, the problem might not be with your device or the internet. The hotel’s hardware, such as routers or streaming devices connected to the TVs, could be malfunctioning.

How to fix not working?

Fix 1: Resolving Internet Connectivity Problems

Internet connection issues are often at the heart of why may not be working. To get your streaming up and running, follow these detailed steps:

  • Step 1: Verify Wi-Fi Connection: First, ensure your device is connected to the hotel’s Wi-Fi network. Check the Wi-Fi settings on your device and look for networks that are most likely named after the hotel or have “Marriott” in the network name. If you’re not connected, select the appropriate network to connect to.
  • Step 2: Enter the Correct Login Details: Marriott’s Wi-Fi typically requires a room number and last name, or a code given at check-in, to access the internet. Make sure you input these details correctly. Any discrepancies can prevent you from connecting to the Wi-Fi.
  • Step 3: Check Wi-Fi Signal Strength: A weak Wi-Fi signal can cause poor internet performance. If the signal is weak, try moving closer to the router or the room’s access point. Sometimes, simply relocating to a different spot in the room can significantly improve signal strength.
  • Step 4: Reconnect to the Wi-Fi: If you’re already connected to Wi-Fi but can’t access, disconnect from the Wi-Fi network and then reconnect. This can refresh your connection and potentially resolve any minor connectivity issues.
  • Step 5: Restart Your Device: In some cases, the device you are using might have connectivity problems. Restarting your device can reset the network connection and potentially fix any issues that were preventing access to the hotel’s Wi-Fi.
  • Step 6: Forget Network and Reconnect: If reconnecting doesn’t work, go one step further by forgetting the network on your device. You can do this in the Wi-Fi settings. After forgetting the network, reconnect as if it were a new network, re-entering any required login information.
  • Step 7: Check for Bandwidth Issues: If the Wi-Fi connection is strong but is still not working, the hotel’s internet service might be slow due to high usage. Avoid peak times like early evenings when many guests are likely to be online.
  • Step 8: Use an Ethernet Connection (If Available): Some hotel rooms may offer a wired Ethernet connection. Using an Ethernet cable to connect directly to the network can provide a more stable and faster internet connection than Wi-Fi.
  • Step 9: Contact the Front Desk or IT Support: If all else fails, contact the hotel’s front desk or their IT support. There might be a known issue with the Wi-Fi that they are already working on, or they might reset the router to fix the problem.
  • Step 10: Consider Alternatives: As a last resort, if the hotel’s Wi-Fi isn’t stable, consider using your mobile data plan to access or use it as a hotspot for your other devices.
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Fix 2: Updating Software and Apps

Having the latest software on your device is essential for compatibility and security, especially when trying to use services like Here’s how you can ensure your software and apps are up to date:

  • Step 1: Check for Browser Updates: Open the browser you are using to access Go to the browser’s settings or help section and look for an option that says “About” or “Check for Updates.” If there is an update available, follow the prompts to install it.
  • Step 2: Update Your Device’s Operating System: Sometimes, the issue may be due to an outdated operating system on your device. Check for any available updates in your device settings under the “General” or “System” tab. Download and install any pending updates, which can improve overall performance and compatibility.
  • Step 3: Update the Marriott App: If you are using the Marriott app to access, ensure that the app is updated to the latest version. Visit your device’s app store, search for the Marriott app, and tap “Update” if the option is available.
  • Step 4: Restart Your Device: After any updates, it’s a good practice to restart your device. This ensures all new software changes are properly applied and can also clear out any minor glitches that were present before the update.
  • Step 5: Re-attempt to Access Once all relevant software and apps are updated, and your device has been restarted, try accessing again to see if the issue has been resolved.

Fix 3: Clearing Cache and Cookies

Clearing your cache and cookies can often solve browsing issues. Here’s how to do it:

  • Step 1: Access Browser Settings: Open the browser you’re using and go to the settings menu. In most browsers, this can be found in the upper right corner, often represented by three dots or lines.
  • Step 2: Locate the Privacy or History Section: Within the settings menu, look for a section labeled “Privacy,” “History,” or “Browsing Data.” This is where you’ll find the options to clear cache and cookies.
  • Step 3: Clear Browsing Data: Select the option to clear your browsing data. You will usually be given a choice of what exactly you want to clear. Select both “Cached Images and Files” and “Cookies and Other Site Data.” Be cautious, as this will log you out from most sites.
  • Step 4: Specify Time Range: You might be prompted to choose a time range for which to clear the data. To thoroughly clear everything, select “All Time” or the maximum time range available.
  • Step 5: Confirm and Clear Data: After selecting what to clear and the time range, confirm your choices and proceed to clear the data. This process might take a few seconds to a minute, depending on how much data there is to clear.
  • Step 6: Close and Reopen Browser: Once the cache and cookies have been cleared, close your browser completely. Then reopen it. This ensures that the changes take effect.
  • Step 7: Reconnect to Wi-Fi: Before trying to access again, make sure your device is still connected to the hotel’s Wi-Fi network. Sometimes clearing cache and cookies can disconnect you from the network.
  • Step 8: Attempt to Access Again: Now, with a clean slate, try to load once more. A clear cache can often solve loading issues and improve your browser’s overall performance.
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Fix 4: Bypassing VPN Interference

VPNs can be a double-edged sword; they protect your privacy but can sometimes interfere with network services. If is not working and you’re using a VPN, here’s what you should do:

  • Step 1: Disable the VPN: Navigate to your VPN application on your device and turn it off, or disconnect from the VPN connection. This change can instantly resolve access issues related to location restrictions or IP address conflicts.
  • Step 2: Restart the Browser or App: After disabling the VPN, close your browser or the Marriott app entirely. Then reopen it. This allows the application to start fresh without the VPN’s configurations.
  • Step 3: Reconnect to Hotel Wi-Fi: Ensure that you’re still connected to the hotel’s Wi-Fi network after the VPN is disabled. If disconnected, re-establish the connection.
  • Step 4: Clear Cache (Optional): If you’re still facing issues, clear your browser’s cache, as explained in Fix 3, to remove any residual configurations that might be interfering with the Wi-Fi connection.
  • Step 5: Try Accessing Again: With the VPN turned off, attempt to access once more. The service should now be able to load without the interference of the VPN.
  • Step 6: Contact VPN Support: If you must use a VPN for privacy reasons, contact your VPN provider’s support team. They may have specific configurations or server recommendations that work better with hotel networks.

Fix 5: Checking for Hardware Issues

If none of the software-related solutions work, it’s possible that the issue lies with the physical hardware in the hotel room.

  • Step 1: Inspect the TV and Related Equipment: Check to ensure that all cables connected to the TV and any associated streaming devices are secure. Loose cables can often be the culprit behind connection issues.
  • Step 2: Power Cycle the TV and Equipment: Turn off the TV and any related equipment such as set-top boxes or streaming devices. Unplug them from the power source, wait for about 30 seconds, and then plug them back in and turn them on. This can reset the hardware and resolve any temporary glitches.
  • Step 3: Check the Remote Control: Ensure that the TV’s remote control is working properly. Sometimes the issue may be as simple as replacing the batteries in the remote.
  • Step 4: Try a Different Input or Source: Use the remote to navigate to different input sources available on the TV. There might be a dedicated input for the hotel’s streaming services. Make sure you’re on the correct source that corresponds with
  • Step 5: Look for Visible Damage: Quickly inspect the hardware for any visible signs of damage. If you notice anything unusual, it’s best not to attempt further troubleshooting and instead contact hotel maintenance.
  • Step 6: Seek Assistance from Hotel Staff: If you suspect there’s a hardware issue or if you’re uncomfortable troubleshooting on your own, call the front desk. Many hotels have maintenance staff who are trained to handle such issues, or they might replace the hardware if necessary.
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Fix 6: Resetting Device Network Settings

Occasionally, your device’s network settings may become corrupted or improperly configured. A reset can often resolve these issues:

  • Step 1: Locate Network Settings: Go into the settings menu of your device. Look for a section titled ‘Network & Internet’ or something similar.
  • Step 2: Choose Network Reset: Find the option for resetting network settings. This may be under ‘Advanced’ settings in some devices.
  • Step 3: Confirm the Reset: Proceed with the network settings reset. This will erase all Wi-Fi networks, passwords, cellular settings, and VPN and APN settings you have used before.
  • Step 4: Reboot Your Device: Once the reset is complete, restart your device to ensure all changes take effect.
  • Step 5: Reconnect to the Hotel Wi-Fi: After your device restarts, reconnect to the hotel Wi-Fi network, and enter any required credentials.
  • Step 6: Test With fresh network settings, try accessing once more. This might have resolved any network configuration issues.

Fix 7: Modifying DNS Settings

If you’re tech-savvy and familiar with DNS settings, changing these on your device may improve connectivity:

  • Step 1: Access Network Settings: Go to your device’s network settings where you configure Wi-Fi.
  • Step 2: Find Your Wi-Fi Network: Select the hotel’s Wi-Fi network and look for options to change DNS settings.
  • Step 3: Modify DNS Entries: Change the DNS servers to a public DNS. Google’s public DNS ( and is a reliable choice.
  • Step 4: Save and Reconnect: Save your changes and reconnect to the Wi-Fi network.
  • Step 5: Try Again: With the new DNS servers, attempt to access Sometimes, a different DNS can provide a more stable connection.

Fix 8: Disabling Browser Extensions or Ad Blockers

Browser extensions or ad blockers can sometimes prevent websites from loading correctly.

  • Step 1: Access Browser Extensions: Open your browser settings and find the section dedicated to extensions or add-ons.
  • Step 2: Disable Extensions: Temporarily disable any extensions that could interfere with streaming services, especially ad blockers.
  • Step 3: Clear Cache and Cookies: As advised previously, clear your cache and cookies to ensure a clean slate for your browser.
  • Step 4: Restart Your Browser: Close your browser entirely, then reopen it for the changes to take full effect.
  • Step 5: Re-attempt to Access Now, try accessing without the interference of the previously enabled extensions.


While technology is designed to make our lives easier, it sometimes presents challenges. not working can be one such challenge, but with the right troubleshooting steps, you can overcome it. From checking your internet connection to updating your browser and clearing cache, the solutions are within reach. Remember, customer support is always available to assist. So breathe easy and know that your entertainment experience can still be salvaged with a little effort and the right know-how.


Why won’t load on my device?

It could be due to outdated software, poor connection, or incorrect DNS settings. Check your device compatibility and network status.

What should I do first if is not working?

Start with the basics: check your Wi-Fi connection and restart your device. This often solves the issue.

Can browser extensions affect how works?

Yes, especially ad blockers. Disable them temporarily to see if it makes a difference.

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